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TOYOTA
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    Pinehurst Toyota|Pinehurst, NC|
    Keeping it clean & fresh
Maintenance

Your customers and associates expect a clean and well-kept facility, so keep it fresh! Here are the top suggestions for keeping your facility in tip-top shape, including Do-It-Yourself tips and vendor contact information.

Evaluate your facility experienceEnvision your business from your customers' and associates' perspective. Put yourself in their shoes, walk your dealership, and take the self-assessment quiz.
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Customers tell you what needs attention!CXi feedback contains "golden nuggets" which provide invaluable insights and ideas that can significantly impact the customer experience! Hear what your customer's have to say with Medallia’s survey tool.
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Preventative Maintenance Best Practices
Annual Portal Cleaning

The exterior of the Portal should be cleaned on a regular basis to ensure the longevity of the custom glass panels, the roof / side ACM panels, and the internal lighting system. As part of the cleaning process, the anchor bolts and tension rods should be checked to ensure there are no rust issues and all bolts are torqued properly.


Be aware, if any damage is done to the Portal, it may result in a voiding of the warranty.

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Annual ACM Cleaning

The most common soils to be removed from an ACM surface are common dust, dirt, and other airborne particulates. The more frequently ACM is cleaned, the more “like-new” appearance it will have. If too many years go between cleanings, it will take much more effort to clean the panels and the ACM may not come back to the same sheen as when it was new.


In general, cleaning will be required more often in the following geographic areas:

  • Areas of low rainfall, heavily industrialized or agricultural areas
  • Areas where construction work is being carried out
  • Foggy, coastal regions with frequent cycles of condensation and dry air
  • Close proximity to an airport
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Interim Cleaning for Exterior Signage

Signs may accumulate dust, debris, or algae between preventative maintenance visits (cleaning service). To address the issue, you may choose to perform a basic do it yourself cleaning of the exterior of the sign.


Guidelines for DIY Cleaning

  • Use only low-pressure spray (No high pressure or direct spray)
  • Gently wipe exterior of sign using Non-abrasive soft cloth, clean water mixed with gentle detergent such as Simple Green. (Follow detergent manufacturer’s mixing instructions)
  • After cleaning sign, rinse with clean water to remove residue traces

AVOID THE FOLLOWING, AS THEY CAN DAMAGE SIGN

  • Abrasive cleaners (Avoid anything with grit, harsh chemicals, etc)
  • Course brushes or cleaning cloths with grit or abrasives
  • High pressure spray

Glass Cleaning

Window Cleaning Best Practices

  • Use a squeegee, a soft scrubber or sponge, a lint-free cloth, and a cleaning solution.
  • Use a mixture of water and dish soap or a commercial window cleaning solution.
  • Cleaning on a cloudy day or in the shade prevents the cleaner from drying quickly.
  • Clean from the top down.
  • Dip the scrubber or sponge into the cleaning solution and apply it to the window using an S-shaped pattern.
  • After cleaning with the squeegee, wipe the blade with a lint-free cloth to remove excess water.
  • Use a lint-free cloth or microfiber towel to dry the edges and corners.
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Silicone Gasket and Caulking Cleaning & Maintenance

To clean silicone sealant to keep it doing its job for longer, you’ll need to follow a few simple steps. All you’ll need is a non-abrasive cleaner, some hydrogen peroxide, rubbing alcohol, and some soapy water.


Here are some steps you can take:

  • Clean the surface: Use a non-abrasive cleaner, like soapy water or a cleaning solution. Apply it with a soft-bristled brush to clean the sealant. Avoid using harsh chemicals, such as bleach or ammonia, as they can damage the silicone. Use rubbing alcohol and hydrogen peroxide mixed with baking soda to prime the surface.
  • Dry the sealant after cleaning: After cleaning the silicone sealant, dry it thoroughly with a clean, dry cloth, paper towel, or towel. Moisture cause mildew and mold growth. Long-term this damages silicone and compromise its effectiveness.
  • Regular inspection: Check the silicone sealant for any signs of wear or damage. If you notice any cracks or gaps, reseal them immediately to prevent water from leaking through.

It’s really as simple as that! If you keep up with regular maintenance, this quick process should be enough to keep silicone sealant looking and functioning well in the long term

Cautionary Items
  • Never lean a ladder against ACM. It may dent the panels, which are very expensive to replace.
  • Do not use wire brushes, steel wool, abrasives, sponges, or anything likely to scratch the painted surface.
  • Some cleaning materials can damage the painted surface, such as Acetone and Paint Removers.
  • A power washer with a pressure setting of no more than 3300 psi should be used. A higher setting could remove the painted surface or the caulking in the joints.
  • Avoid cleaning ACM surfaces when they are very hot or very cold. Cooling the ACM with water before applying the detergents will help to keep it from drying too quickly and streaking.
  • Do not use hot water in the pressure washer as this will burst most standard pressure hoses.
  • The pressure washer should be located close to the hose bib and after the de-ionizer canisters. Water pressure from the filters to the pressure washer is critical and, at most, should be no more than 100 feet from the filters. Over 400 feet will usually take good water pressure down to poor pressure and that will damage your pressure washer.
  • If working on a roof area, don't use any sharp objects or drop items on roofing materials.
  • Always watch forecasts for inclement weather or the possibility of lightning.
  • The person on the ground should be watching to keep staff and customers away from pressure equipment and hoses. Mark the area being worked on with cones and caution tape.
  • It may be necessary to go on the roof of a dealership to clean the back of the Portal and the parapet ACM. Care and consideration should be taken when walking on the roof because most roof surfaces are rubber or vinyl.
Facility Awareness
  • How can you keep your facility in peak operating performance if you have broken/ damaged equipment?

One best practice we found is a QR code that opens a facility and emergency awareness reporting tool through Safety Culture which sends an instant notification to a designated person(s) within your facility.



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  • What Customers Are Saying"GREAT customer service, especially from Jessica. Prompt service. Outstanding customer lounge area. Very clean restrooms." Service Customer - Franklin Toyota
  • What Customers Are Saying"Clean facility (BTW, the update looks great to the intake bay). And quick! Thank your entire team." Service Customer - Town & Country Toyota
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