Southeast Toyota USA Image II

GET INSPIRED! Learn about the key drivers influencing how facilities are evolving to drive competitive advantage

Customer Experience

Expectations for convenient, personalized experiences continue to increase.

Technology

Digital tools are changing how we work and creating new expectations.

Associate Experience

Retention is critical and associates directly impact the customer experience.

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Create an environment that leverages your digital technologies to help improve operations and reflect the realities of today’s Customer and Associate expectations.

Include Natural Elements

Include biophilic elements for a more natural and organic feel. This makes customers feel comfortable and provides a sense of health and well-being. This also applies to the work environment of your Associates.

Things you can do:

Add plants and flowers

Focus on natural lighting

Provide outdoor areas

Add a Vision wall

Add a Green wall

Getting Around

Make it easier to navigate in-dealership!

Examples:

Identify Customer Parking

Clear Directional Signage

Lighting

Eliminate Barriers

Help Customers feel empowered in your facility by creating an open environment, putting them at ease.

Examples:

Round tables or side-by-side seating

Screens that can be shared

Use of glass in offices

Transparency

Include Customers in the process!

Examples:

Use digital tools as part of the process in-store

Provide a view into Service areas

Use of glass and natural lighting

Personal Touches

Less corporate, more "homey" feel!

Create comfortable customer areas

Blend of furniture styles

Access to amenities

Inviting retail area

Beaver Toyota of Cumming|Cumming, GA|Customer Lounge & Kids Area

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One of the Top 10 Focus Areas is “Let The Sun Shine In”. Abundant natural light warms and brightens the experience over artificial “white” light, making a lasting impression on your customers.

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Projects that will move youGet inspired by the innovations of othersSee the amazing experiences created with other dealers. Learn More

What Customers Are Saying"Thank you for the great work and I love the way you guys upgraded the waiting room!" - Service Customer Mark Jacobson Toyota
What Customers Are Saying“Nice, helpful staff and love the improvements to waiting area. Our 7 year old granddaughter always wants to come with me to play Jenga. We usually find time to sit by the magical fireplace, if we can get a seat. Thanks for making our wait time not only pleasant but time we enjoy.” Service Customer - Toyota of Greensboro
What Customers Are Saying"Always great service and pleasant staff and beautiful newly remodeled customer waiting area." Service Customer - Clearwater Toyota

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