Include biophilic elements for a more natural and organic feel. This makes customers feel comfortable and provides a sense of health and well-being. This also applies to the work environment of your Associates.

Things you can do:

Add plants and flowers
Focus on natural lighting
Provide outdoor areas
Add a Vision wall
Add a Green wall

Make it easier to navigate in-dealership!

Examples:

Identify Customer Parking
Clear Directional Signage
Lighting

Help Customers feel empowered in your facility by creating an open environment, putting them at ease.

Examples:

Round tables or side-by-side seating
Screens that can be shared
Use of glass in offices

Include Customers in the process!

Examples:

Use digital tools as part of the process in-store
Provide a view into Service areas
Use of glass and natural lighting

Less corporate, more "homey" feel!

Create comfortable customer areas
Blend of furniture styles
Access to amenities
Inviting retail area